Legal Policies & Notices
Legal Notices & Policies
Houston Jewelry realizes that a picture cannot replicate the emotion, or the brilliance of actually viewing or wearing a piece of jewelry under lights in a store. We try to provide our clients with the next best possible shopping experience, including pictures and images, in which to view the finest details of our jewelry.
Houston Jewelry makes every effort to provide the most accurate images possible, however, it is important for our customers to realize that computers and monitors produce information differently. As a result, some merchandise may appear larger or smaller than their actual size and colors may vary slightly. Some products may also be enlarged or reduced to show greater detail.
Houston Jewelry makes every effort to provide our customers with as much technical information, sizes, weights* and dimensions that they may require via our web site, however, if you need additional help in finding or clarifying information, please contact customer service or Call us toll free (800) 495-2630.
*Diamond weights are approximate. Houston Jewelry Inc allows a carat weight tolerance of +/- .05 of a carat for each piece of Jewelry according to the Federal Trade Commission Guidelines.
Pricing and Availability
In an effort to continuously bring the finest Jewelry at the best prices to our customers Houston Jewelry is constantly improving our web site and adjusting our inventory and pricing to accurately reflect changing market conditions and costs. It is important for our customers to understand that Houston Jewelry may discontinue a product at any time and that our prices are subject to change without notice. All prices are denoted in United States Dollars. Houston Jewelry only offers items for sale for delivery inside the United States of America.
Houston Jewelry makes every reasonable effort to meet our estimated delivery date, however Houston Jewelry Inc assumes no responsibility for late shipments occasioned by strikes, fire, flood, carriers, material shortages or any other such causes beyond our control.
Errors and Ommisions
Houston Jewelry Inc. makes every reasonable attempt to ensure that the information provided on our site is accurate. Infrequently, pricing or information may be inaccurately displayed on our site in error. Houston Jewelry reserves the right to correct any and all errors when they are discovered and Houston Jewelry will not honor inaccurate or erroneous prices.
Applicable by Law & Conditions of Use
By visiting HoustonJewelry.com you hereby agree that the laws of the State of Texas, without regard to principles of conflict of laws will govern these Conditions of Use and that any dispute of any sort that may arise between you and Houston Jewelry will be referred to a court of competent jurisdiction in Harris County, Texas.
Under no circumstances will Houston Jewelry Inc. be liable for indirect special, incidental or consequential damages of any kind, regardless of the form of action, whether in contract, tort (including negligence), strict product liability or otherwise, even if we have been advised of the possibility of such damages.
Trademarks & Copyrights
All trademark, trade names, photos, and or service marks used herein are the property of Houston Jewelry Inc. or their respective mark owners. Product images, logos and names have been used with the permission of the individual rights holders.
Since 1953, we at Houston Jewelry, Inc. have understood the meaning of privacy and value the trust that our customers place in us to keep private and secure their personal information. Each and every employee at Houston Jewelry, Inc. that works with customer personal information is thoroughly trained to handle that information with privacy and sensitivity at all times. Simply put, our employees are trained to handle our customers personal information in the same manner in which they would want and expect their own personal information to be handled. Houston Jewelry, Inc. does not share and does not sell our customers personal information to any third party.
Information Collection and Use
Houston Jewelry, Inc. is the sole beneficiary of the information collected on this site. We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement. Houston Jewelry, Inc. collects information from our customer on our secure order & email forms. By participating in contests, promotions or surveys offered by Houston Jewelry Inc, or by requesting promotional emails or updates, you hereby agree that Houston Jewelry Inc. may use information about you for its own marketing and promotional purposes.
We request information from the customer on our order form. Here a customer must provide contact information (such as name and shipping address) and financial information (such as credit card number and expiration date). This information is used for billing purposes and to fill customer orders. If we have any difficulty processing an order, this information will be used to contact the customer. As stated on the order form itself, we can only ship items to an address that is on file with your credit card company. We can only ship to the cardholders billing address if & only if the cardholder calls the customer service number of their card company and requests that the card company add a SECONDARY SHIPPING ADDRESS to their file.
Return Policy and Money Back Guarantee
â€¨We are happy to offer you a Money Back Guarantee if you are not 100% satisfied with your purchase for ANY reason. Any unused item (except personalized, engraved or customized items) may be returned within 10 days of receipt for a refund, credit or exchange (minus shipping & handling). If the FREE SHIPPING option was chosen for the original shipment, there will be a charge of $8.00 to cover the original shipping costs. Items must be returned to: 9521 Westheimer STE A, Houston, TX 77063.
â€¨For return authorization please call customer service at 1-800-495-2630.
No package will be received without a valid RA number posted on the outside of the package. In order to receive an RA number please call 800-495-2630 or e-mail us Customer Service An RA number is necessary for all packages, including items for sizing or other custom alterations.
We make every attempt to avoid errors in pricing and product information, but we are human. If a mistake does occur, we reserve the right to correct it, and we apologize for any inconvenience it may cause. Were here to serve you. Please call customer service at 1-800-495-2630 or e-mail Customer Service with any questions or concerns.
If a user elects to use our referral service for informing a friend about our site, we ask them for the friends name and email address. Houston Jewelry, Inc. will automatically send the friend a one-time email inviting them to visit the site. Houston Jewelry, Inc. stores this information for the sole purpose of sending this one-time email. The friend may contact Houston Jewelry, Inc. to request the removal of this information from our database.
We will share aggregated demographic information with our partners and advertisers. This is not linked to any personal information that can identify any individual person. We use an outside shipping company to ship orders, and a credit card processing company to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes. We partner with another party to provide specific services. When the user signs up for these services, we will share names, or other contact information that is necessary for the third party to provide these services. These parties are not allowed to use personally identifiable information except for the purpose of providing these services.
This web site may contain links to other sites. Please be aware that Houston Jewelry, Inc. is not responsible for the privacy practices of other such sites. We encourage our users to be aware when they leave our site. We advise users to read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies solely to information collected by this Web site.
Notification of Changes
Supplementation of Information
In order for this website to properly fulfill its obligation to our customers, it is sometimes necessary for us to supplement the information we receive with information from third party sources.